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Crucial conversations tools for talking when stakes are high / Kerry Patterson ... [et al.].

Patterson, Kerry, 1946-(Added Author).
E-book E-book (c2012.)
Description: 1 online resource (xviii, 244 p.)
Publisher: New York ; McGraw-Hill, c2012.

Electronic resources

Access title from OverDrive

  • ISBN: 0071772200 (electronic bk.)
  • ISBN: 9780071772204 (electronic bk.)
  • Edition: Updated 2nd ed. / new foreword by Stephen R. Covey.
General Note:
Previous ed.: 2002.
Bibliography, etc.:
Includes bibliographical references (p. 231) and index.
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of ... Read More
Citation: Patterson, Kerry. "Crucial conversations tools for talking when stakes are high." New York ; McGraw-Hill, 2012.
 
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24500. ‡aCrucial conversations ‡btools for talking when stakes are high / ‡cKerry Patterson ... [et al.].
250 . ‡aUpdated 2nd ed. / ‡bnew foreword by Stephen R. Covey.
260 . ‡aNew York ; ‡aLondon : ‡bMcGraw-Hill, ‡cc2012.
300 . ‡a1 online resource (xviii, 244 p.)
4901 . ‡aMcGraw-Hill's AccessEngineering
500 . ‡aPrevious ed.: 2002.
504 . ‡aIncludes bibliographical references (p. 231) and index.
5050 . ‡aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650 0. ‡aInterpersonal communication. ‡0(NOBLE)8894
650 0. ‡aInterpersonal relations. ‡0(NOBLE)8897
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650 7. ‡aInterpersonal relations. ‡2fast ‡0(OCoLC)fst00977397 ‡0(NOBLE)8897
655 4. ‡aElectronic books.
7001 . ‡aPatterson, Kerry, ‡d1946-
77608. ‡iPrint version: ‡tCrucial conversations. ‡b2nd ed. ‡dNew York : McGraw-Hill, c2012 ‡z9780071775304 ‡w(DLC) 2011026451 ‡w(OCoLC)733937328
830 0. ‡aMcGraw-Hill's AccessEngineering.
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