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Crucial conversations tools for talking when stakes are high / Kerry Patterson ... [et al.].

Patterson, Kerry, 1946-(Added Author).
E-book E-book (c2012.)
Description: 1 online resource (xviii, 244 p.)
Publisher: New York ; McGraw-Hill, c2012.

Electronic resources

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  • ISBN: 0071772200 (electronic bk.)
  • ISBN: 9780071772204 (electronic bk.)
  • Edition: Updated 2nd ed. / new foreword by Stephen R. Covey.
General Note:
Previous ed.: 2002.
Bibliography, etc.:
Includes bibliographical references (p. 231) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of ... Read More
Citation: Patterson, Kerry. "Crucial conversations tools for talking when stakes are high." New York ; McGraw-Hill, 2012.

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