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Crucial conversations tools for talking when stakes are high / Kerry Patterson ... [et al.].

E-book E-book (c2012.)
Description: 1 online resource (xviii, 244 p.)
Publisher: New York ; London : McGraw-Hill, c2012.

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  • ISBN: 9780071772204 (electronic bk.)
  • ISBN: 0071772200 (electronic bk.)
  • Edition: Updated 2nd ed. /
General Note: Previous ed.: 2002.
Bibliography, etc.: Includes bibliographical references (p. 231) and index.
Contents: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Authors: Patterson, Kerry, 1946- (Added Author).
Citation: Patterson, Kerry. "Crucial conversations tools for talking when stakes are high." New York ; McGraw-Hill, 2012.
Search Results Showing Item 9 of 1713

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